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Social Media and Online Marketing for Attorneys: Why Attorneys Should Engage in Online Social Networks

When it comes to effective online marketing for attorneys, having an effective website is key. Marketing for Attorneys

That being said, simply having a quality law firm website is not enough. These days, more and more consumers are becoming accustomed to what is known as "Web 2.0": the generation of web sites and online presences that harness the collective intelligence of the online world through collaboration and facilitated communication, and social networking is a key component to this type of online strategy.

Learn more about Content 2.0 from Pew Internet Research.

For attorneys, venturing into social media can be a scary proposition: worries about "crossing the line" between professionalism and personal life, fears about violating ethical rules, and the natural tendency of lawyers to be extra-cautious all play a part in the hesitation of the legal world to take part in social networking.

Face It: Social Media is Here, Now, and is Going to Stay

Arguably, social networking has been around since about 1997, with the launch of SixDegrees.com. The strength of these networks has grown exponentially over time, with sites such as Facebook having over 150 million users -as of January 7, 2009. For this reason, I've compiled a list of reasons why marketing for attorneys should include engaging in online social networks.

Marketing For Attorneys |
5 Reasons Why Attorneys Should Engage in Online Social Networks

    1. Transparency
    The public increasingly expects transparency when engaging with businesses, and social networking provides an easy way for lawyers and businesses to provide this.

    Lawyers can particularly benefit, as public perception of lawyers as a whole is negative: in a a study by the ABA, 57% of those interviewed believe that most lawyers are more concerned with their own self-promotion than their client’s best interests and largely, people believe that lawyers are corrupt.

    In marketing for attorneys, providing transparency and humanizing yourself within the profession is a way to combat these perceptions, and social networks are a prime tool to accomplish this.

    Further Reading: The Naked Corporation: How the Age of Transparency Will Revolutionize Business by Don Tapscott and David Ticoll

    2. Distinguish yourself from your competition.
    The fact is, although for certain industries social networks are saturated, lawyers by and large have a very small presence. For example, as of February 19, 2009, only 2,300 lawyers were registered on LexTweet, a site dedicated to law professionals and lawyers using Twitter, according to Kevin O'Keefe (operator of the LexTweet site).

    Even on LinkedIn, (which could arguably be the most comfortable place for lawyers due to its heavy business orientation) David Barrett (the man who boasts the "World's Largest LinkedIn Lawyer Referral Network") has, as of this writing, just over 7200 persons registered of which about 3400 are attorneys.

    Marketing for Attorneys I don't need to tell any of you that this is a drop in the bucket as far as the number of attorneys practicing law in the United States. Why is this important? Unlike in most industries, lawyers still have a unique opportunity to get in and be one of the frontrunners in online marketing for attorneys using social networks.

    3. Social Media Isn't Just For Kids-Your Adult Clients are On Social Networks, Too
    According to the Pew Internet & American Life Project's December 2008 tracking survey, although the percentage majority of online social media users are in their teens, the actual total number of adult users is greater because adults make up a larger portion of the US population than teens, and the share of adult internet users who have a profile on an online social network site has more than quadrupled in the past four years -- from 8% in 2005 to 35% now.

    Even more interesting, according to a report by Forrester Research:

    In 2007, the percentage of Boomers consuming social media was 46% for younger Boomers (ages 43 to 52) and 39% for older Boomers (ages 53 to 63). By 2008, those number increased to 67% and 62%, respectively....

    [t]oday, almost one in four younger Boomers are active in social networks, up from 15% in 2007.

    Social networking, therefore, is becoming more and more mainstream, and potential clients are using it more and more, as is illustrated in the graph below. Furthermore, the amount of time spent on social networks, is exponentially greater than the total average time spent online.

    Twitter, Facebook, Linkedin for attorneys

    For attorneys, this means that an increasing percentage of clientele is spending time on social networks. If you don't have a presence there, you're missing out on opportunities.

    4. Low Cost, Potentially Large Results
    When done right, social marketing for attorneys can be an easy and cheap way to position your practice in the marketplace.

    Social Media provides a much further reach for a lot less cost than traditional media. Think about it: in a traditional marketing medium, such as a newspaper, magazine, the yellow pages or a circular, the target market is finite, whereas in the online world, the target market is only limited to the number of people with access to a computer and an internet connection. Similarly, although a website itself is generally not free, social networks for the large part are.

    According to research by Findlaw on How US Consumers Meet Their Legal Needs Online, an attorney's expertise in the particular legal field was the single most important factor in choosing an attorney-more than recommendations from others or the cost of the attorney.

    Establishing expertise with an ad is almost impossible: with a consistent online marketing campaign, it's easy.

    (Now, I know this doesn't address "doing it right", but that is a major topic that deserves its own article.)

    5.Influence Public Opinion on Legal Issues that Matter to You
    Social networking provides an unprecedented opportunity for attorneys to listen to and engage with the general public about legal issues that impact them. For many attorneys, the initial reason they wanted to go into the field of law was to make a difference. Unfortunately, the day-to-day practice of law frustrates that goal for too many.

    That being said, you are still in a unique position to advocate for positions and issues that you find are important to you. Your client base, and your social networking fan base, presumably follows you because they find you interesting and because you provide valuable content and insight into issues that matter to them. Your thoughts on an upcoming judicial election, for example, will be instructive to many readers that really have no idea who they should be voting for, or why.

    Click Here to read what Law.com had to say in a recent article about the law profession's use of social media to influence public opinion.

Nicole Wipp

Ultimately, Its Up To You

Choosing to engage in online marketing for attorneys is ultimately a professional decision that is highly personal. The amount of personal information shared is something that needs to be determined by each individual or by firm policy, because each firm has a different culture and we all have highly individualized personalities. Giving it some thought is advisable; failing to do it altogether is not.

Read More:
Websites, Part 1: The Winning Formula For a Successful Law Firm or Attorney Website

Websites, Part 2: What are Clients Looking for In Law Firm Websites?
(Or, to put it another way, how do I engage in effective search engine optimization?)

Marketing for Attorneys: Stay Away from the "Brochure Site!"


Need help with attorney web site marketing? Contact Nicole Wipp today!



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